Community Close
Places with a genuine neighbourly vibe and a real sense of belonging.
Neighbour offers a style of living that connects like-minded residents with each other, so that all kinds of people can feel truly at home.
Affinity floors
Choose what kind of people you’d like to live near.
Open-air fun
Outdoor areas that are as creative as the children who will play in them.
Eco-reminders
The bench that reminds everyone to switch off the lights.
The great urban outdoors
Balconies and terraces that promote outdoor living.
Social destinations
One-of-a kind communal spaces.
Hello neighbours
The app that brings everyone closer together.
Safer spaces
Advanced security that makes outdoor areas safer – so even mum can relax.
Rainy day fund
A fund that accrues towards a home improvement of your choice.
Neighbourly sharing
Need a ladder or a hammer?Ask a neighbour.
Love where you live
Design touches that bring realness and fun to your life.
  • 35/ The Neighbour pledge
    When you become a neighbour, whether it’s as a resident or as one of our employees, we’ll ask you to sign the Neighbour pledge. In fact, it will be written into the contract. It may seem a bit forward for us to insist that even our customers sign up to our values and commit to be neighbourly, eco-conscious, flexible, playful and safe. But what can we say? We’re a service company and these are the absolute pillars that our brand is built on. This is about the kind of company we want to be and the kind of communities we want to create. It’s about inviting everyone to take an emotional stake in our brand.
Choose what kind of people you’d like to live near.
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    Affinity floors
    In many of our buildings, we’re setting aside floors where neighbours who value similar things can live in proximity. Family floors, quiet floors, social floors. It’s about bringing like-minded people together and creating an agreeable living environment. What happens next is entirely down to you –plus a bit of serendipity. We believe anything that increases the chances of positive neighbourly encounters is good for our business.
    A study of renting in the US found that people who made at least three friends in their apartment community were likely to stay longer.
Outdoor areas that are as creative as the children who will play in them.
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    Open-air fun
    little creative design goes a long way towards getting people active and spontaneously interacting. Our goal is to incorporate inventively designed areas for outdoor play or exercise at every one of our locations, with a special focus on children. The Neighbour design team will work to maximise the inclusion of outdoor communal spaces in every project. In Denmark, new developments are required to set aside [at least 20%] of the project’s footprint for communal areas. We aim to voluntarily get as close to this as possible in our UK developments without compromising the economic viability of the project. Because shared spaces are an essential element in the Neighbour offer.
    The size of the average London household grew from 2.38 to 2.50 in the first decade of the 2000s.
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Eco-reminders

The bench that reminds everyone to switch off the lights.
38/ Eco-reminders
Dutch design firm Hik Ontwerpers have designed a bench that's serious and playful at the same time. It’s a place to sit and it's an oversize light switch – a fun way to bring light to a communal space while reminding everyone that simple actions are all it takes to conserve electricity. We'll incorporate similarly thought-provoking installations and signage at all our Neighbour locations, together with energy metres in every apartment, so residents can track their household's energy use. Energy saved is also money saved, and that will make our Neighbour buildings more sustainable, for everyone.
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The great urban outdoors

Balconies and terraces that promote outdoor living.
39/ The great urban outdoors
We think outdoor living is one of life's essentials. Where possible, every Neighbour location will include outdoor spaces designed to make the outdoors inviting, even in less than perfect weather. Like covered areas that get the best of the sunshine and can protect from the rain. Shared terraces with eco-efficient heating units. And optional outdoor furniture packs than can turn your private balcony into a cozy outdoor living room. The more time our residents spend outdoors, the more likely they are to interact with their neighbours and feel part of an authentic community. And that's exactly what our brand is about.
40/ Social Destinations
Every purpose-built Neighbour location will feature a one-of-a-kind social space. It could be a laundry room that’s also a bar. Or a lobby area that’s a mini games arcade. The kind of space that will surprise new residents, spark neighbourly interactions and create buzz in the local area and the press. More than any other aspect of our developments, these social destinations will epitomise what Neighbour is all about: vibrancy, friendliness and good design. This is a big part of who we are as a business, and how we want to be known. The earned media coverage alone will be worth the design effort.
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    Social destinations
    One-of-a kind communal spaces.
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Hello neighbours

The app that brings everyone closer together.
41/ Hello neighbours
On the My Neighbour app, we're creating a social media-inspired area where people at each of our locations can forge new connections. A safe virtual environment that only our residents and employees will be able to access. A place to ask your neighbours for tips on area restaurants. Find a babysitter. Locate a party venue. We see every interaction between neighbours as a tightening of community bonds. That's not only good for residents, it’s good for customer retention and the viability of our business over the long term.
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Safer spaces

Advanced security that makes outdoor areas safer.
42/ Safer spaces
We're investing in state-of-the-art security systems in all our buildings, including CCTV in corridors and external areas. Communal doors, gates and perimeters will be secured with a digital system, with fire and intruder sensors that are linked directly to the local fire department and police. Apartments will be equipped with advanced entry phones. All of which means our residents can rest easier. And so can we.
With no need for round-the-clock receptionists, our buildings will be cheaper to operate – a source of savings that can be passed on to residents.
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    Rainy day fund
    We adapted this idea from Sweden and Denmark. A small amount of the rent that Neighbour residents pay each month will go towards a fund for capital improvements to their flat. As the fund accrues, they’ll be able to decide how that money is spent. On new bathroom tiles. Or a fresh coat of paint. It’s about keeping the apartments looking their best while giving residents a sense of investing in the condition of their home, which in turn will lead to loyalty. And longer stays.
    London needs 50,000 new homes each year to meet the needs of its growing population.
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Neighbour sharing

Need a ladder or a hammer? Ask a neighbour.
44/ Neighbour sharing
Nothing is more neighbourly than the act of sharing. Whether it's a cup of sugar or a few tea bags, a tool or a folding table for a big gathering. We've made sharing a centrepiece of the My Neighbour app. There will be a space for people to list items they’re happy to lend out or swap. With a searchable index. And the option to broadcast a question to everyone, via push notifications. But we'll offer neighbours more analogue options, as well. Like the door hanger that lets neighbours say what they'd like to borrow or are willing to share. This is about helping neighbours to do more with less. But ultimately it's about finding new ways for neighbours to simply connect.
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Love where you live

Design touches that bring realness and fun to your file.
45/ Love where You Live
At Neighbour, we're constantly looking for innovative design touches that will remind people why they like staying with us. Simple ideas that will spark neighbourly encounters and make life more vibrant. The vending machine that dispenses one-of-a-kind books is a perfect example. The value this kind of design brings may be intangible, but it's also very real at the same time. This is about creating spaces that exceed people’s expectations and make them feel alive. That’s the business we’re in.
Changing attitudes towards renting mean the UK’s private rented sector is growing by around 260,000 households every year.
A brand that stands for apartment living at its neighbourly best.
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    The Neighbour brand
    Neighbour exists because we saw an opportunity to create new apartment-living communities that would take the UK’s private rented sector to a higher level. We want to be extremely clear about what we mean by this. So we’ve developed a brand for our business that we think really gets our messages across. The Neighbour brand stands for a new style of apartment living that’s better for everyone. Through our branding, we obviously hope to make our business more appealing to the market. But this is also about being transparent. By defining what we really value as a company, we’re making it easier for everyone to decide whether they want to do business with us – and easier for them to judge whether we’re living up to our promises, too.
    As a services company, we recognise that the amount of brand equity we achieve is one of the most important measures of our success.